Europcar Amsterdam Downtown

Fast rental process. Rashit Fatih was very helpful and provided us with all the information. He also gave some tips about the parking in the city so that we can avoid fines.

Excellent and fast service,value for money,friendly staff. I would recommend this place to anyone who is in the center of Amsterdam

Huur afgezegd, omdat ik de pincode van mijn credit card niet wist. Gelukkig bij Alamo bij Centraal Station wel kunnen huren zonder pincode. Verder mijn betaalde huur voor de gereserveerde auto nog niet terug gehad. Bijzonder onhandig dat ze dit niet vermelden bij de instructies.

Mr David was very helpful. Explained well with the return of the vehicle for the tourist.

Rashid (sp) provided my wife and I excellent, above and beyond, customer service at the Amsterdam Marrinstraat (Downtown location). First, I should mention that we rented a car from Europcar on May 11th, 2023 without any difficulty and high price tag.On May 12, 2023, we unexpectedly stepped into his office to figure out how to resume a tour that we missed early in the morning. Rashid took the initiative to help us speak to the tour company and find out if we could resume with the windmill tour group. He then offered to transport us to the location rather than renting a vehicle. Long story short, Rashid turned a difficult situation into a highly successful adventure. Europcar is fortunate to have Rashid on their team, and when we return from San Diego, CA to visit again, Europcar will be the car rental business we turn to.

Friendly staff. This agency is a lot cheaper than picking up from the airport, but I didn't end up saving much due to Uber fees (€120 return to airport) and a €50 surcharge for the carpark. Elevator in carpark doesn't work, which means lugging suitcases to and from 6th floor. Won't be using again.

SOLDI MAI PIÙ VISTI!!! È vergognoso, ho lasciato come previsto 300€ di cauzione e restituito la macchina il 18 giugno, mi avevano detto che ci sarebbero voluti al massimo 10 giorni per la restituzione ed ancora NULLA! Ho scritto al servizio clienti più volte e telefonato molte volte, continuano a dire che il bonifico è stato emesso ed arriverà.. ma quando? Tra poco sarà passato un mese è assurdo! Ho sempre noleggiato macchine all’estero e nel giro di pochi giorni ho sempre riavuto i soldi della cauzione indietro. È impensabile non restituire 300€ ad un cliente (oltretutto la macchina è stata lasciata in perfette condizioni e con il pieno, come previsto). In più abbiamo prelevato e riportato la macchina al 6 piano di un parcheggio, il che vuol dire girare su se stessi per 12 volte (2 rampe a piano).. da voltastomaco! Spero che nessun altro ci cada, vergognatevi!

My go to Car rental in Amsterdam!I booked a mid SUV for my visit in Amsterdam and the booking experience was smooth.My pickup location was Europcar Amsterdam Downtown and Rashid was extremely helpful and even I got a premium car for the same rate including a free upgrade.Excellent customer service from Rashid and the gentlemen who handed over the car.Rashid explained about the protection plans and recommended going with the Premium protection plan since I have 2 kids so I don't need to pay excessive charges in case of internal or external damages.Overall superb car and awesome service.